We want you to be fully satisfied with our service. If you are not happy with the result, please contact us and we will do our best to make it right.
If you cancel your order before we have started work on your menu, you are entitled to a full refund. Please contact us within 24 hours of payment at gspaglobal@gmail.com.
Once the translated menu has been delivered, refunds are not available. However, we offer free minor corrections within 7 days of delivery if there are errors on our part.
In the unlikely event that we are unable to complete and deliver your order within the agreed timeframe, you are entitled to a full refund.
If you believe the translation quality does not meet a reasonable standard, please contact us within 7 days of delivery with specific details. We will review your concerns and offer a revision or partial refund at our discretion.
To request a refund, email us at gspaglobal@gmail.com with your order details and reason for the request. We aim to respond within 2 business days.
Approved refunds are processed through Gumroad and typically appear within 5–10 business days depending on your payment method.
For any questions about our refund policy, contact us at gspaglobal@gmail.com.